Customer Care

QRS promises satisfaction, guaranteed.  Below please find resources to support and assist you when using your QRS device.  If you can't find what you are looking for, please contact Customer Care and we will work with you to answer your questions and develop solutions to the problems or issues you may be experiencing.



ECG Patch for Office Medic 5.2.1

Install this patch if you are an Office Medic 5.2.1 user and are continuously experiencing a “fault reading serial port” error. Click on the link below, then click on the “ECG Patch for Office Medic.exe” and follow the prompts for installing the patch.


Mouthpiece Lock-Out Patches

The mouthpiece lock-out patch stops the software from locking-out the mouthpiece number. Once installed the software will no longer require users to enter the mouthpiece Lot #.
Note, if you are running Office Medic v4.5.3 or higher or Pocket Medic v3.3.2 or higher you already have this feature and do not need to download the patch.

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1. Select Download Now (above).
2. Select Run.
3. Select “Turn Off Mouthpiece Lockout” and select OK.
4. Close the window.

Pocket Medic™ for PPC Mouthpiece Lock-Out Patch

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Printer friendly instructions on installing the PPC mouthpiece patch.

Pocket Medic™ for HPC Mouthpiece Patch

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Printer friendly instructions on installing the HPC mouthpiece patch.