Customer Care

QRS promises satisfaction, guaranteed.  Below please find resources to support and assist you when using your QRS device.  If you can't find what you are looking for, please contact Customer Care and we will work with you to answer your questions and develop solutions to the problems or issues you may be experiencing.

Hardware Warranty for the Universal ECG, SpiroCard and Orbit

 

The Universal ECG, and Orbit sold and supplied by QRS Diagnostic are guaranteed to be free from defects in material and workmanship for a period of 3 years from date of purchase.  Laptops or tablets supplied along with the instruments are subjected to the standard warranty period stated by the associated manufacturer. If, in the judgment of QRS Diagnostic, the instrument is proven to be defective during the warranty period it will be repaired or replaced with no charge for parts or labor. An extended hardware warranty is available at additional costs.

 

Universal ECG™ 36 months
Q200 Holter™ 36 months
Orbit™ 36 months
ABP Monitor 24 months
ECG Lead Wires 36 months
USB Cables 36 months

All other accessories

(i.e. Electrodes, Nose Clips, etc.)

90 days

 

This warranty does not cover any instrument which has been damaged by accident, misuse, abuse or has been altered or repaired by anyone other than an authorized QRS Diagnostic service center. This warranty also does not cover any instrument that has had a serial number removed, defaced or rendered illegible.

 

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS AND IS HEREBY LIMITED TO REPAIR OR REPLACEMENT FOR INSTRUMENTS FOUND DEFFECTIVE DURING THE WARRANTY PERIOD. AN AUTHORIZED QRS DIAGNOSTIC REPRESENTATIVE MUST MAKE ALL REPAIRS. INSTRUMENTS SENT BY MAIL OR COMMON CARRIER SHOULD BE INSURED AGAINST LOSS OR DAMAGES, AS THEY ARE NOT COVERED BY THIS WARRANTY.

 

Customer is responsible for backing up their data prior to returning the instrument to QRS Diagnostic. QRS Diagnostic assumes no liability for lost data during repair or upgrade.