Customer Care

QRS promises satisfaction, guaranteed.  Below please find resources to support and assist you when using your QRS device.  If you can't find what you are looking for, please contact Customer Care and we will work with you to answer your questions and develop solutions to the problems or issues you may be experiencing.

Software & License Agreement for Office MedicOffice Medic Software


The software is protected by copyright law and international treaties. Unauthorized reproduction, distribution or reverse engineering of the software, or any portion of it, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under the law.



  • You may use the software on a single computer or in a single network with the purchase of the Integrated Data Management System (IDMS).
  • You may transfer the software and license to another party if the party agrees to accept the terms and conditions of this agreement. If you transfer the software you must turn over all copies of the software to the same party or destroy any copies not transferred.


Limited Warranty and Remedies

In no event shall QRS Diagnostic or the software distributor be liable for any damages resulting from loss of data, loss of revenue or for any incidental or consequential damages incurred arising out of or relating to the use of the software. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. This warranty gives you specific legal rights. You may have other rights that vary from region to region.


Limited Warranty


The “Warranty Period” means from the date of installation on applicable products. QRS Diagnostic warrants that, at the time of delivery to Customer and during the Warranty Period identified above: (i) the Software shall perform reasonably in accordance with the specifications set forth in QRS Diagnostic's then current commercially available Documentation for the Software or Hardware; (ii) the media on which the Software is delivered shall be free from defects in material and workmanship; (iii) QRS Diagnostic warrants that, to the best of its knowledge, the QRS Diagnostic Software does not contain any viruses or other malicious computer instructions, devices or techniques that can or were designed to threaten, infect, damage, disable or shut down the software or any other computer system; (iv) Software available without charge for use, modification and distribution is often licensed under terms that require the user to make the user’s modifications to the Open Source software or any software that the user “combines” with the Open Source software freely available in source code form. QRS Diagnostic warrants that the QRS Diagnostic Software contains no such Open Source software; (v) and QRS Diagnostic warrants that the QRS Diagnostic Software does not contain, nor will contain in the future, any third party software or components that require payment to third parties by the user.


QRS Diagnostic reserves the right to revise its publications and program(s) without obligation to notify customer of such a revision.


Customer Remedy


If the Software fails to comply with the limited warranty as set forth herein during the Warranty Period, QRS Diagnostic will use commercial efforts to repair or replace any such Software; or, at QRS Diagnostic’s option, accept the return of the Software and refund the License fees, or an equitable portion thereof, paid by Customer for the Software.




QRS Diagnostic or its distributor provides free technical support of the software during the warranty period. Customers will receive all commercially available maintenance releases, minor enhancements to the user interface, toll-free telephone consultations, and assistance on the software during normal business hours during the warranty period.


Extended support is available at an additional cost.


Infringement Indemnity


QRS Diagnostic will indemnify, defend and hold Customer harmless against any and all claims that the Products, or the operation of the Products, infringe(s) the intellectual property rights of a third party.